Privacy Policy

You are a worker, a hirer, or both. Here is what matters most.

• We do not sell your personal information. There are no advertising trackers, no ad networks and no behavioural analytics on this site.
• Your phone number is hidden on your profile. It is released to the person you are booked with once a booking is confirmed, so the two of you can coordinate the day. Accepting a quote releases both sides’ phone and email — that one is spelled out below.
• We record where your device is when you clock in and when you clock out of a booked shift. We do not record your location between those two moments, and we do not record it when you are not on a booked shift. The section called Where your location goes is the one worth reading.
• Our database is in Canada. Our files — photos, résumés, ID documents — are in the United States. Every company that touches your information is named below.
• You can ask us what we hold about you, ask us to correct it, and ask us to delete your account. Today all three go through a person, not a button, and we answer within 30 days.
• If we get it wrong, complain to us, and then to the Office of the Information and Privacy Commissioner for British Columbia. You do not need our permission to do that.

This is the heart of the policy. One line per thing, what it is for, who can see it, and how long we keep it. If something we collect is not on this list, that is a mistake and we want to hear about it.

Things we do not collect at all. We have no date-of-birth field, no gender field, no social insurance number, and no bank account or card number anywhere in our database.

When you open another member’s profile while signed in, we record that it was you, when, and which part of the site you came from.

Right now, other members are not shown who viewed them — as far as anyone else on Noble Labor is concerned, you are browsing anonymously. It is not anonymous to us, and we would rather say that plainly than let the word "anonymous" do work it cannot do. We keep your identity against that view and we can look it up. We do that for two reasons: to look into abuse, harassment or impersonation when someone reports it, and because we intend to build a feature that shows a member who has been looking at their profile. If and when that feature launches, we will describe it here first, including whether you can switch it off. We do not sell this information.

People who are not signed in are not recorded at all.

This is the most sensitive thing we hold, so this section is deliberately specific.

There are three different kinds of location on this platform, and they are not the same thing.

1. Your postal area. When you enter your postal code we convert it to the centre point of that postal area so jobs and workers can be matched by distance. That is an area, not your doorstep — we do not geocode you to a street address. Your city is shown on your profile; your postal code is not. It does appear on your invoice, because an invoice names the parties to it. We also use its first letter to rank job-site search suggestions toward your province.

2. A job site’s address. A hirer gives the site address when posting. Some of these are private homes. People who are not signed in see the city only. Signed-in visitors can see the full address and map pin by default, and the hirer can turn that off when they post. The booked worker gets the address, and it appears on the job report we email the hirer.

Finding a job site and its time zone. Where location search is available, the address or place-name search you enter goes through our server to Mapbox, together with a random search-session code, renewed after about two minutes without a search or after 50 searches, that Mapbox cannot link to your account, and Mapbox returns possible locations. To rank nearby results first, we may also send a fixed city-centre point for your province or territory, chosen from the first letter of your profile postal code; we never send the postal code itself. When you pick a location, Mapbox also receives that address so it can confirm the exact point, and we work out the time zone from that point ourselves. We do not deliberately send your account identifier to Mapbox. Before October 2026 these searches went to Geoapify, which remains a backup until we remove it. We use your selected location to set the job’s city, coordinates and time zone automatically. The other address boxes on the site (your profile, company verification, programs, quote requests, posts and Projects) also search Mapbox through our server for signed-in members, in the same way but without a ranking point. Postal codes are turned into map coordinates by Mapbox, with Google’s postal-code tool kept as a backup, as described below.

3. Your device’s location when you clock in and out of a shift. This is the one that matters.

We record your device’s location at two moments: when you clock in, and when you clock out. We do not record it between those two moments, and we do not record it when you are not on a booked shift.

At each of those two moments we store your coordinates, the time, and the kind of device when you clock in; if you clock in from a long way away and confirm it, we also store how far.

At clock-in you are asked for your location. At clock-out it is recorded as part of clocking out, without a separate prompt. We are telling you that because you would otherwise not know.

What we do with it, honestly, because the two ends are different:

• At clock-in we check the distance between you and the job site. On a phone, being too far away blocks the clock-in. On a desktop browser, it warns you and asks you to confirm.
• At clock-out we do not check anything. The coordinate is recorded as part of the attendance record. It is not compared to the job site.

Who sees it:

• The hirer does not see your coordinates. No member account of any kind can read those fields — they are held back from the website itself, not just hidden on a screen.
• The hirer’s job report shows a location marker. Be clear about what that marker means: it means a location was captured at one of your punches. It is not a statement that you were at the site.
• One fact about your location does reach the hirer. When you clock in we text and email them. If you are a long way from the site, that message says roughly how far. So while nobody sees your coordinates, a hirer can learn that you were not at the site.
• Noble Labor staff can open the stored records to look into a dispute or suspected fraud.

How long we keep it: We keep these records for 12 months after you clock in or out, and then delete the coordinates. The record that you clocked in and out stays.

What we do not do with it. We do not use your location for advertising, we do not sell it, and we do not share it outside the service providers named below unless the law requires us to. The only device location we store is your clock-in and clock-out on a shift you accepted. One other thing worth knowing: if you press "Use my location" while searching, your device sends its coordinates with that search so results can be ranked by distance — we use them for that search and do not save them to your profile.

Almost no platform answers this. Here is our answer.

Before you have any relationship with them: your name, your photo, your city, your bio, your skills and trades, your certifications (type, name, issuer and status — not the certificate number), your work history, your hourly rate, your reviews and endorsements, and whether you are marked as vetted. If you have a company profile or have switched on subcontract work, it also shows whether your business is verified, whether your WCB account was verified, and whether you have stated you carry liability insurance — shown as verified, stated, or not indicated.

Once a booking is confirmed, they also get your phone number, for coordinating the day. Not before. It is released by the booking itself — it is not sitting on your profile waiting to be found.

Once you have worked a shift, they get the work record: your clock-in and clock-out times, minutes late if any, a no-show marker if one was recorded, the hours and pay total from your invoice, and the location marker described above. These arrive in a job report email.

Your invoice names both parties. Your name, city and postal code go to the hirer. Their name, city and postal code come to you, plus their street address when the hirer is a business. That is what an invoice is for, and it is deliberate.

If you accept a quote, both sides exchange phone number and email address. Apart from setting your email address to public yourself, this is the only place on the platform where an email address is released to another member, and it happens because a quoted job cannot be run without direct contact. Before a quote is accepted, neither side sees the other’s contact details.

A hirer does not get, through a booking: your email address, your street address, your clock-in or clock-out coordinates, your password (we cannot see it either), or your private notes, saved lists and dismissed alerts.

It goes both ways, so here is the other direction. On a job posting, on a callout and on a confirmed booking, we show you three things about the company hiring you: whether we have verified the business, whether we have verified its WCB account, and whether it has stated that it carries liability insurance — the same three states we show about you, verified, stated by the company, or not indicated. We show you the state, never the numbers behind it.

We show the absence too. Company verification is not required to hire here. If a company has never applied — or applied and was not approved — those lines read “not verified”, and that is a statement about our records, not an accusation about them. When you accept a job from a company in that state we ask you to confirm you have read it, and we keep a record of that confirmation.

Homeowners hiring for work at their own home are not companies and carry none of these lines. Contact details follow the same rules in this direction as they do in yours: you get the hirer’s phone number once a booking is confirmed, and their email address only if a quote is accepted.

Your name, your photo, your city, your bio and your skills. Your reviews are public — the text, the stars, and the reviewer’s name and photo.

Your directory card, and the quick view that opens from it, also show the working details that make a profile useful to a hirer: your job title, how many jobs you have completed on Noble Labor, your years of experience and which industries they are in, the tools and equipment you list, whether you are currently available, and whether you are open to on-demand work. Full profile pages are for signed-in members only.

Campaign pages, with their photos, video and updates, are open to people who are not signed in.

Endorsements are not shown to people who are not signed in; they see a count. Contact details, street address and postal code are not shown to people who are not signed in.

For a company, or a worker who has switched on subcontract work, the same page also shows whether the business is verified, whether its WCB account was verified, and whether it has stated that it carries liability insurance — shown as verified, stated, or not indicated, never the numbers behind them.

Contact details. Every account starts with email and phone set to "contacts only". We want to be straight with you about what that means right now: nothing on the platform currently makes another member a "contact" for this purpose, so on that setting your email and phone are not shown to other members at all. It behaves like private. You can set a field to public if you want to — if you set your phone to public, any signed-in member can see it, with or without a booking. That is your choice, and it is off unless you make it.

Your city. The same settings hold a control called City/Region, which decides who sees the city on your profile. It starts at public, and you can set it to contacts only or private. The other two location controls sit beside it: Street Address, which starts at private, and Postal/ZIP Code — and your postal code is not shown on your profile to anyone regardless of that setting.

Two things happen regardless of these settings, and both are described above: your phone goes to the person you are booked with once a booking confirms, and accepting a quote releases phone and email both ways.

Hiding your profile. You can hide your profile. A hidden profile does not appear in search and is not available publicly. Hiding is not the same as deleting — see Getting a copy, correcting something, or closing your account.

Yes, and almost nobody in this industry tells you that, so here it is.

What we record. If you cancel a booking close to its start time, that is recorded on your profile as a late cancellation, with the date. A confirmed no-show is recorded too. If a hirer reports you as a no-show, their written reason is stored, and so is your response.

What it does. We count late cancellations in a rolling 90-day window. At three or more, a "Low Reliability" note is shown alongside your name.

A hirer can also flag you as not on site during a shift, starting fifteen minutes after the scheduled start. That sends you a notification, an email and a text. Clocking in clears it.

A booking cancelled by mutual agreement leaves no mark on either of you. One side proposes it, the other confirms, and the booking closes with no late-cancellation record for anybody. We record which side proposed it, because that handshake is what keeps the door honest.

Whether you were on time is attested by the hirer, not calculated from your clock. A late clock-in is not automatically a mark against you.

Your rights over all of it. This is information used to make a decision that affects you, so:

• we keep the records behind it for at least a year after we use them, so you have a real chance to ask for them;
• you can ask us what your record says, how it has been used, and who it has been shown to;
• you can ask us to correct it, and if we do correct it we will pass the correction to anyone we showed it to in the past year;
• if we decline to correct it, we will note on the record that you asked and we refused, so that anyone who sees it later also sees your objection.

Write to the Privacy Officer below for any of these.

Images and video posted to the Noble Labor feed are screened automatically by Amazon Rekognition to detect content that breaks our rules — explicit or violent imagery. The screening looks at the picture only. It is not face recognition: we do not build face templates and we do not match your photo against your ID. If your content is hidden by the screening you can ask our support team for a person to look at it.

Before you can join, our front page asks whether you want an invite. If you fill in that form we collect your first and last name, your email address, your phone number, and which kind of user you are.

We use it to contact you about early access to Noble Labor and to invite you in — by email or by text. When you submit the form, two emails go out through our email provider: one to the Noble Labor team so we know you are waiting, and a welcome email to you.

Being on this list does not create an account. If you would like to be taken off it, email support@noblelabor.com and we will remove you. Please say which email address or phone number to look for. If you don’t ask, your entry is deleted automatically 12 months after you join the list. One exception: if you have asked us to stop contacting you, then at 12 months, or sooner if you ask us to remove you, we clear your name, phone number and everything else, but keep your email address and the record of what you agreed to, when, and your request to stop, so we don’t email you again and can show we respected your request. These deletions cover our list. They do not cover the email our team received when you joined, which stays in our support inbox until we delete it by hand (ask and we will), or our email provider’s record of the emails it sent.

We do not sell this list, and we do not hand it to anyone for their own use. Like everything else on this page, it does pass through the service providers named below, who process it for us and are not free to use it for anything of their own.

We share your information with the companies that help us run the platform, and only what each one needs. We do not sell personal information and we do not share it with advertisers or data brokers.

⚠️ "Region not confirmed" means exactly that. We have not yet obtained written confirmation of where these companies process our data, and we would rather tell you that than guess.

Payments and Stripe. Noble Labor does not process payments today. No money has moved through the platform and no Noble Labor account is connected to Stripe. When we do begin processing payments, we intend to use Stripe. At that point Stripe would receive what it needs to take a payment — your email address and your Noble Labor account identifier — and card details would be entered on Stripe’s own pages rather than ours, so we would not hold your card number. We will update this policy to describe how it works before the first payment is taken.

What is not on this list. No Google Analytics, no Meta Pixel, no advertising network, no session-replay recorder, no keystroke or cursor logging, no third-party background-check company, no artificial-intelligence or large-language-model service, and no social sign-in.

We may also disclose information when the law requires it — a court order, a subpoena, a warrant or a valid regulatory request — and if Noble Labor is ever sold or merged, your information would transfer with the business.

We stay responsible for your information when we hand it to these companies. Where we retain another organization to do work involving personal information, we require an agreement obliging them to protect it to the standard we owe you.

Yes, some of it, and you should know what that means.

Our database is in Canada (Montreal). Your uploaded files are in the United States (Ohio) — that includes profile photos, résumés, and any government ID or criminal record check you submit for vetting. Several of the service providers above are US companies.

Information stored in the United States is subject to United States law, which is not the same as Canadian privacy law, and it may be accessible to United States courts, law enforcement and national security authorities under that country’s laws. That is a real consequence of using a US-hosted service, and it applies to us as it does to most Canadian technology companies.

No law requires a Canadian company to keep personal information inside Canada. What the law requires is that we tell you, and that we protect it by contract. We are doing both.

Noble Labor is offered in Canada. It is not directed to people in the European Economic Area or the United Kingdom.

We send text messages in three situations: a callout, when a hirer is offering you a shift; a one-time code when you verify your phone number; and a clock-in alert to a hirer when a worker starts a shift. A callout text carries your first name, the hirer’s name, the job title, the rate and the date, plus a link to open it. It does not carry the job site’s street address.

We do not send marketing texts. If that ever changes it will be a separate opt-in you tick yourself — not bundled into the Terms, not pre-ticked — and you will be able to refuse it and still use the platform.

To stop texts, reply STOP to any message. Every text identifies Noble Labor and carries that instruction. STOP is handled by our messaging carrier, which stops the texts. On the early access list, if you ask us to stop contacting you, we record that so our own team can see you have opted out.

Emails. Booking confirmations, invoices and account notices are part of the service and are sent because you have a booking with someone — you cannot switch off a notice you need in order to get paid. Anything optional you can switch off, and if you tell us to stop sending you a kind of message, we will.

If you add Noble Labor to your phone’s home screen, we can send an alert straight to your lock screen. That is the fastest way to hear about a callout — and on an on-demand job the first worker to accept gets it, so seconds genuinely matter.

We only turn this on if you ask for it. We show you our own explanation first, with a Yes, alert me and a Not now. Only Yes, alert me goes anywhere near your phone’s own permission prompt. Tapping Not now touches nothing on your phone and creates no alert address — we record only that you closed the message, so that we do not keep showing it to you.

What we keep. When you say yes, your browser creates an alert address that points at that one device, plus two keys we use to lock the message. We store those three things, linked to your account, along with when you switched alerts on and when you last opened Noble Labor on that device. Nothing else about the device — not your phone model, not a device name, not your IP address.

Who carries it, and what they can read. The alert travels through the company that makes your browser or phone: Apple for an iPhone or iPad, Google for an Android phone or Chrome, Mozilla for Firefox, or Microsoft for Edge on Windows. We cannot hand it to your phone ourselves — that is how alerts work for every app on your phone. We lock the message before it leaves us, and neither Apple nor Google can read it. What they do see is that a Noble Labor alert went to your device, and when. Both are United States companies, so what we say above about the United States applies to them too.

What the alert says. Today the only alert we send this way is a callout, and it deliberately says as little as it can: that work has been offered to you, and nothing about who offered it, what it pays, or where it is. You open Noble Labor to see that. It appears on your lock screen, which means anyone holding your phone can read it. If you would rather it did not, your phone’s own settings let you hide the contents of alerts until the phone is unlocked.

Turning it off. The switch is in your Noble Labor account, under Alerts on your phone, and you use it on the phone you want to silence — open Noble Labor from its home-screen icon on that phone and switch it off there. That stops the alerts and deletes the address we are holding. Your phone’s own Settings will also stop them, but only the switch in your account deletes the address; if you use Settings instead, we delete our copy the next time we find it no longer works. If you no longer have the phone, write to us at the address at the end of this policy and we will delete it for you.

When we delete the address. When you switch alerts off in your account. When you sign out on that device. When your phone, Apple or Google tells us the address no longer works. And with the rest of your account when you close it. We are also building a sweep that will delete an address you have not used for six months.

Noble Labor uses cookies for signing you in and remembering your preferences. That is what they are for here.

We do not use advertising cookies, tracking pixels or third-party analytics cookies. There is no Google Analytics, no Meta Pixel and no ad network on this site, so there is nothing here to opt out of for advertising.

The one measurement tool we run is Vercel Speed Insights, which records how fast pages load, the page, the device type and a coarse country. It is about page speed, not about you.

You can block or clear cookies in your browser. If you block the sign-in cookies you will not be able to stay signed in.

This section is our Cookie Policy. Where the sign-up form asks you to agree to a Cookie Policy, this is the document it means.

The honest answer is that most of it is kept while your account exists, and some of it outlives the account. Here is the real picture.

Job-site lookup records. The expiry periods above apply to records in our temporary store. Provider logs and backups have separate schedules; these expiry periods do not promise erasure from them. Temporary lookup records expire on their own timers rather than being erased immediately when an account is closed; they may already have expired when you request a copy or correction. Saved jobs and bookings continue to follow their existing retention and account-deletion rules.

The law requires us to destroy or anonymise personal information once the purpose it was collected for is finished and there is no legal or business reason to keep it. Where this table says something is simply "kept," that is a description of the platform as it stands today, not a claim that it is where we should end up.

Write to the Privacy Officer (below). We may ask you to confirm your identity first, so that we do not hand your information to someone pretending to be you.

What you are entitled to ask for:

1. the personal information we hold about you;
2. how it has been used and is being used;
3. who we have disclosed it to.

Our deadline is 30 days. If we need longer — because the request is large, or we have to consult someone — we may take up to 30 more days, and we will tell you why, when you will get an answer, and that you can complain to the Commissioner about the delay. If we refuse any part of a request we will tell you the reason, the part of the law we are relying on, who to speak to about it, and that you can ask the Commissioner to review our decision.

There is no download button today. A request for a copy goes to a person, who assembles it. That is slower than a button; it is not a smaller right, and the 30-day deadline is the same.

If producing your information takes real work we may charge a minimal fee — and if we do, you get a written estimate first and can withdraw the request.

Corrections. If something we hold about you is wrong or incomplete, tell us and we will correct it as soon as we reasonably can, and pass the correction to anyone we disclosed it to in the past year. If we decline, we will note on the record that a correction was asked for and refused.

Closing your account. You can close your account yourself, from your Account page. We make sure it's really you before we close it — a full sign-in, not just a tap on an emailed link — so nobody who got hold of a link to your account can close it for you. The account closes right away and is permanently deleted 30 days later (later if the deletion is on hold, for example while a report about the account is with a lawyer); if you change your mind inside those 30 days, write to the Privacy Officer. Some things do not disappear when your account does, and you should know which:

• messages you sent stay in the other person’s inbox;
• invoices and booking records are kept, because they are the record of a transaction between you and another person, who has their own claim on that record;
• reviews and activity other people rely on may remain;
• files you uploaded — photos, résumés, vetting documents — are deleted when your account is permanently deleted — normally at the end of the 30 days, later if the deletion is on hold or a file has to be retried — not the moment you close it. They go after the records they belong to, and we check each one afterwards to prove it is gone;
• the emailed copy of a "Build With Us" message you sent stays in our support inbox. Closing your account does not delete it by itself; ask and we will delete it too;
• some internal diagnostic logs keep an account identifier.
• If we have suspended you, removed your account for cause, or escalated a report about you to a lawyer, we keep a small record of that after your account is gone — your account ID, your email, when the account was made and deleted, whether we removed it for cause, and counts of moderator actions against you (warnings included), no-show reports made against you, and your late cancellations. This record does not hold your name, messages or report details (your email address may itself include your name). It is there so that we have a record if someone we suspended, removed or escalated to a lawyer comes back. We review these records after two years. If none of that ever happened to you, no such record is kept.
• Our moderators' log about your account is kept with your account ID removed. It records each time a moderator opened a report about you and what they decided — no action, a warning, a suspension, or passing it to a lawyer — and each time our staff made a password reset link for you. A moderator's notes in it may still mention you, and there is no set date for deleting it yet.
• Reports you made about another member, including a no-show report, are kept with your account removed from them, so our team can finish dealing with them. What you wrote, and any notes our moderators added, stay with the report and may still identify you. There is no set date for deleting them yet. A report is deleted if the member it is about deletes their account.
• We also keep an anonymous count of how many people closed their account each month — whether they were here to work or to hire, the reason they picked from a list, and whether they said they would come back — with nothing in it that could point back to you.
• We keep a record that each of your files was proven deleted, with the filename replaced by a one-way code once we have the proof.

Withdrawing consent. You can withdraw consent to anything that is not required to run the service, at any time, by telling us, and we will tell you what stops working if you do. Some things you cannot switch off and still use the platform — we cannot run a booking without your name, or send you a callout without your phone number. Withdrawing consent does not require us to delete records we have a legal or business reason to keep.

We protect your information with administrative controls (who on our team can see what, and why), physical controls (our providers’ facilities), and technical controls (encryption in transit, access controls on the tables that hold personal information, and gating that limits what other members and our own systems can read).

No system is perfectly secure, and we are not going to claim otherwise.

If a breach happens, we keep a written record of it, we assess whether it creates a real risk of significant harm to anyone, and where it does we notify the people affected and the Office of the Privacy Commissioner of Canada as soon as we can — with enough detail for you to understand what it means for you and what you can do about it.

A property manager using Noble Labor can enter a resident’s name, phone number and email so a job can be coordinated at that address. If you are that resident, you are not a Noble Labor member and you did not sign up for anything.

The person who entered your details is responsible for having your permission to do so. We hold that information to run the job it relates to. If your details are on our platform and you want them removed, write to the Privacy Officer below and we will remove them.

No. Noble Labor is for people 18 and over. We do not ask for your date of birth when you register, so we are not in a position to verify your age — but if we learn that someone under 18 has an account, we will remove their information.

Noble Labor has designated a Privacy Officer responsible for our compliance with British Columbia’s Personal Information Protection Act.

Position

Privacy Officer, Noble Labor

Name

Cody Fleming

Email

support@noblelabor.com

Noble Labor is operated from British Columbia, Canada. We handle personal information in accordance with:

• British Columbia’s Personal Information Protection Act (PIPA) — our primary law;
• the federal Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to personal information that crosses provincial or national borders — which ours does, because our files and several of our providers are in the United States;
• Canada’s anti-spam law (CASL) for the emails and texts we send.

Start with us. Write to the Privacy Officer above. We will acknowledge your complaint, look into it, and tell you what we found and what we are doing about it.

If you are not satisfied, complain to the regulator. You do not need our permission and you do not need to come to us first:

• Office of the Information and Privacy Commissioner for British Columbia — oipc.bc.ca · info@oipc.bc.ca
• Office of the Privacy Commissioner of Canada, for cross-border matters — priv.gc.ca

We will update this policy as the platform changes. When we do, we will change the date at the top. Changes that affect how we use your information will be brought to your attention in the app rather than left for you to find.

This version is an interim policy written by the Noble Labor team. It is being reviewed by a lawyer and will be replaced by the reviewed version.